We understand that this is a deeply emotional time, and we are here to support you in every way possible. To ensure that your beloved pet’s remains are cared for with the utmost respect until the scheduled cremation, we’ve provided a few gentle guidelines below. Please don’t hesitate to reach out if you have any questions or need assistance—we’re here for you.
IMPORTANT: If they died of an infectious disease, wear protective gloves and clothing when handling your pet; clean the body of fluids as well as the area after the body is removed.
- Keep the remains cool: Please position the body in a curled, natural sleeping position before rigor mortis sets in. Place your pet’s body in a cool, dry place to slow natural processes. If possible, wrap them in a clean, breathable cloth or towel. (For infectious disease cases, it is necessary to wrap the body in a cloth or towel, and then at least 3 layers of plastic, and properly sealed to avoid leaking of fluids.)
- Use refrigeration if necessary: If the cremation is scheduled more than 24 hours away, it’s recommended to place your pet’s remains in a refrigerator or a cooler with ice packs. Avoid direct contact with ice to maintain their dignity—place a barrier like a towel or plastic sheet between the body and the ice packs.
- Avoid direct sunlight or heat: Store the remains in a shaded, temperature-controlled area away from any sources of heat. Please make sure it stays covered until you decide to book a service and bring the cooler with the remains to our facility.
- Handle gently and with care: If moving your pet is necessary, handle them with gentleness and support their body fully.
- Contact us for assistance: If you’re unsure about anything or need help, please reach out to us. We’re here to provide guidance and ensure your pet’s remains are treated with the utmost respect.