At Green Meadows Pet Aftercare, we believe that every pet deserves a dignified farewell. Celebrate the life of your pet and find comfort in knowing the are treated with the utmost care and respect.
Have a question not answered here? Message us on Facebook or fill out our Service Request Form and we’ll get back to you within 2 business hours.
About Our Service
Where are you located and what areas do you serve?
We are based in Bacolod City, Negros Occidental, Philippines. We serve Bacolod and nearby areas across Negros Occidental. If you're unsure whether we cover your area, message us on Facebook or fill out our service request form and we'll let you know.
How do I request pet cremation services?
Fill out our Service Request Form and we will be in touch within 2 hours to guide you through the next steps. You can also message us directly on Facebook Messenger. We are available Monday to Saturday, 9am to 5pm, by appointment only.
How much does pet cremation cost in Bacolod?
We calculate cremation costs based on your pet's weight. To get an accurate quote for your pet, please visit our pricing page or fill out our service request form and we'll provide full details.
Do you only do individual cremation, or communal cremation too?
We only offer individual private cremation — your pet is never cremated together with other animals. This means the ashes you receive back are your pet's and nobody else's, guaranteed.
Can I prepare in advance?
Yes. We offer a pre-need plan that allows you to arrange everything ahead of time, so you don't have to face those decisions during an already difficult moment. Learn more about our Pre-Need Plan.
Do you euthanize?
No. We do not perform euthanasia as only licensed veterinarians are legally authorized to do so. We recommend contacting your regular vet, or searching for veterinary clinics near you.
What happens if my pet dies at home?
We have a dedicated guide for this. Please read: How to Handle Your Deceased Pet's Remains.
About Our Service
What is the cremation process?
Your pet is placed individually inside our crematory, where high temperatures rapidly reduce all organic matter through oxidation. All water and bodily gases are safely released through an exhaust system. What remains are bone fragments, which are then carefully processed into a fine, dense powder — commonly known as cremains or ashes.
What are the ashes comprised of?
After cremation, what remains is essentially your pet's skeletal minerals — bone particles ground into a pale to dark grey powder resembling fine sand. All fluids and organic matter are fully evaporated during the process. Occasionally, trace amounts of minerals absorbed during your pet's lifetime may also remain.
What happens to medical implants or foreign materials?
Metal implants such as screws or titanium plates survive the cremation process and are removed from the ashes before they are returned to you. Microchips, however, will melt into the ashes. All foreign objects including collars are identified, dated, labeled, and stored at Green Meadows following cremation. They will be disposed of unless you specifically request them to be returned.
If there are any items you wish to keep, please remove them before your pet is transferred into our care. In some cases—especially for pets with infectious diseases—we may not be able to retrieve items placed with them. We are unable to guarantee their return or assume responsibility for any loss. Thank you for your understanding as we care for your pet with dignity.
If you wish to send your pet's favorite toy or blanket into the crematory with them, you are welcome to do so. While these items may not appear in the final ashes, many families find comfort in knowing their pet had something familiar with them.
Can I witness the cremation process?
For safety reasons, we do not allow witnessing of the cremation process or entry into the incinerator room.
Drop-Off, Pick-Up & Timing
When can I drop off my pet?
After filling out our Service Request Form, we will contact you within 2 hours to schedule the next available appointment slot.
When can I pick up the ashes?
The cremation itself takes a minimum of 2 hours, after which we need time to cool and prepare the ashes. You may pick up your pet's remains as early as the next day. We will notify you as soon as they are ready.
Can you keep our pet prior to cremation?
Yes, this can be arranged. Please get in touch with us directly to discuss the details.
Urns & Keepsakes
Do I need to purchase an urn?
No. Every pet's remains are carefully wrapped in a bag and placed in a complimentary biodegradable scatter urn. If you would prefer a different urn or a memorial keepsake, please ask us about the options we have available.
Payments & Refunds
Can I get a refund?
Because significant care and preparation begins immediately once a service is booked, we do not issue refunds for payments already made for cremation services.
For pre-need plans, a full refund is available with no questions asked within the first month of your initial payment. Refunds are not available after this period.
Burial vs. Cremation
Should I choose cremation over burial?
Cremation offers flexibility that burial does not — particularly if you move in the future, you can bring your pet's ashes with you. It is also a more accessible and affordable option for many families. Ultimately, the right choice is whichever one gives you and your family the most peace.
Safety & Environment
How do you ensure a safe and respectful environment for all clients?
We understand that losing a pet is deeply painful, and our team is fully committed to treating every family with empathy and dignity. To maintain a safe and peaceful space for all grieving families, we kindly ask that clients treat our staff with respect. In rare situations where this is not the case, we reserve the right to pause or discontinue service.
Exhumed Remains
Can you cremate the exhumed remains of our pet?
Yes. Please contact us to discuss.
Still have questions? We’re here to help. Message us on Facebook or fill out our Service Request Form and we’ll get back to you within 2 business hours.