Frequently asked questions

We are based in Bacolod City, Negros Occidental, Philippines. We serve Bacolod and nearby areas across Negros Occidental. If you’re unsure whether we cover your area, message us on Facebook Messenger, call or text us on 0969 050 4225, or fill out our Arrange a Cremation form and we’ll let you know.

Complete our Arrange a Cremation Form or message us directly on Facebook Messenger. Submitting a form is a request only, not a confirmed appointment. We will contact you to propose an available date and time.

A reservation fee equal to 50% of the estimated total cremation fee, based on the applicable weight tier, is required to secure your appointment. Your appointment is confirmed only after we receive the reservation fee and confirm the date and time with you.

Please wait for our confirmation before bringing your pet to our facility. We are available Monday to Saturday, 9am to 5pm, by appointment only.

We calculate cremation costs based on your pet’s weight. To get an accurate quote for your pet, please visit our pricing page or fill out our Arrange a Cremation form and we’ll provide full details.

We only offer individual private cremation — your pet is never cremated together with other animals. This means the ashes you receive back are your pet’s and nobody else’s, guaranteed.

Yes. We offer a pre-need plan that allows you to arrange everything ahead of time, so you don’t have to face those decisions during an already difficult moment. Learn more about our Pre-Need Plan.

No. We do not perform euthanasia as only licensed veterinarians are legally authorized to do so. We recommend contacting your regular vet, or searching for veterinary clinics near you.

No. Green Meadows Pet Aftercare Services Inc. is independently owned and operated. No veterinarian or veterinary clinic owns or partly owns us, and we are not associated or in partnership with any. A clinic may bring a pet at the owner’s request. This is not a business relationship.

No. Green Meadows Pet Aftercare Services Inc. is independently owned and operated. No sitting public official or local government owns or partly owns us, and we are not associated or in partnership with any.

Please submit a request to arrange your pet’s cremation as soon as possible. Once your appointment is confirmed, our pet-handling guide will explain how to prepare your pet while waiting for your scheduled visit.

Your pet is cremated individually, meaning no other animals are cremated with them. The cremation itself may take 30 minutes to 2 hours depending on the size, after which we need time to cool and prepare the ashes. After cremation, the remaining bone fragments are processed into the fine material commonly called cremains or ashes, which are returned to you in a biodegradable urn.

No. Every cremation is done here, at our own facility, using our own equipment. When you visit us, look up and you’ll see our chimney.

Cremains consist mainly of processed bone fragments. Their color and texture can vary. Your pet’s cremains are returned to you in a biodegradable urn.

Metal implants such as screws or titanium plates survive the cremation process and are removed from the ashes before they are returned to you. Microchips, however, will melt into the ashes.

Our facility isn’t designed for families to view a cremation while it’s in progress. If you’d like, tick the footage option on the request form and we’ll send you private video footage of your pet being placed in the cremation chamber, free of charge, through a Google Drive link within 2 business days after the cremation.

Footage is provided as a courtesy and depends on our recording equipment working at the time. We can’t guarantee footage if a technical issue, such as an internet or power outage, prevents recording. If that happens, we will let you know.

If your pet passed from an infectious illness, they stay sealed in their wrapping, so the footage will show your pet’s sealed wrap being placed.

You’ll also receive an email and text from us the moment your pet’s cremation begins.

We usually cremate no more than two pets a day, and only rarely three. Every cremation is individual, never shared with another. When your pet’s cremation begins, we send you an email and a text right away, and we record the start and end times of each cremation under your pet’s name.

If you’d like, you can also request private video footage of your pet being placed in the cremation chamber by ticking the option on the request form.

If you ever have questions about your pet’s cremation, message us on Facebook Messenger or call or text us on 0969 050 4225, and we’ll walk you through it.

Please remove all collars, harnesses, clothing, identification tags, toys, blankets, and other personal belongings before bringing your pet to us. Once your pet has been received, belongings cannot be retrieved. Please check carefully before leaving home.

For eligible cases, you may spend up to 30 minutes with your pet in our send-off hall before the service, at no extra cost. Send-off visits are not available for cases identified as infectious.

Please inform us before your appointment if your pet was diagnosed with an infectious disease or your veterinarian advised special precautions. All cases identified as infectious are subject to our special handling procedures. Viewing, opening the wrapping, and retrieving personal belongings after receipt are not permitted.

After you fill out our Arrange a Cremation Form, we’ll contact you within 2 business hours (Monday to Saturday, 9am to 5pm) to propose the next available schedule.

You may pick up your pet’s remains as early as the next day, provided we have received everything we need to personalize your keepsakes before the 6:00 PM cut-off on the day of cremation. We will notify you as soon as they are ready.

We do not have a cold-storage facility. Please submit an appointment request as soon as possible and wait for confirmation before bringing your pet to our facility. For guidance on caring for your pet while waiting, please consult your veterinarian.

If you would like more time with your pet, or if we are fully booked and can’t take your pet right away, local funeral parlors offer preservation treatment until your scheduled cremation. Please call them first to confirm they can assist. We don’t partner with or recommend any particular funeral parlor, and this is not a business relationship.

No. Every pet’s remains are carefully wrapped in a bag and placed in a complimentary biodegradable urn. If you would prefer a different urn or a memorial keepsake, please ask us about the options we have available.

If you cancel your appointment or decide not to proceed, the reservation fee and other payments are non-refundable, subject to any refund or other rights required by applicable law.

If Green Meadows cancels your confirmed appointment or cannot provide the confirmed service for a reason attributable to Green Meadows, your reservation fee will be refunded in full. Where appropriate, you may choose to reschedule instead.

Please review the Cremation Terms of Service before paying.

Pre-Need Plan payments are fully refundable within 30 calendar days from your first payment. After that period, payments are non-refundable.

Cremation offers flexibility that burial does not — particularly if you move in the future, you can bring your pet’s ashes with you. It is also a more accessible and affordable option for many families. The right choice depends on your circumstances, preferences, and what you would like to do with your pet’s remains.

We understand that losing a pet is deeply painful, and our team is fully committed to treating every family with empathy and dignity. To maintain a safe and peaceful space for all grieving families, we kindly ask that clients treat our staff with respect. In rare situations where this is not the case, we reserve the right to pause or discontinue service.

Yes. Please contact us to discuss.