We acknowledge the challenging and emotional nature of losing a beloved pet. We understand that you wish to make advanced preparations to ease the burden of having to arrange the logistics when the day finally comes to say goodbye.
Kindly take a moment to read below the steps to requesting a service and what to expect. Then complete the form below to allow us to facilitate the entire process with sensitivity and care. We will be sending you important information through email, so please use an email address that you can access. Your comfort and peace of mind are important to us. Thank you for trusting us during this difficult time.
1. Starting
Complete our form so you have already done the first step.
We’ll guide you through every detail—just start your request via our form. This ensures we’re fully prepared to care for your pet. The form is at the bottom of these steps.
2. Preparing
We kindly request a reservation fee to secure your slot.
A 50% deposit secures their spot. Pay securely via GCash, ShopeePay, Maya, cards, bank transfer or BillEase. You may also pay in full pending final weigh-in.
3. Scheduling
Contact us when the time comes to schedule the service.
Our team will contact you within 2 business hours to propose the next available time. We have no service on Sundays.
Read Preservation Guide
4. Welcoming
We welcome your pet with loving hands and heartfelt care.
We welcome your pet with gentle care, completing a respectful weigh-in and final payment. For the smoothest experience, we kindly ask that you arrive no more than 1 hour before your scheduled time.
5. Sending Off
Spend quiet moments with your pet in our send-off hall.
You're welcome to use our Send-off Hall for quiet moments with your pet before the service—at no additional cost.
6. Gentle Care
Your pet is guided through cremation gently as if they were our own.
We take your pet to our private chamber where Individual cremation is performed with reverence and care. We will email you to customize the urn and certificate with any words and photo.
7. Honoring
We handle all final preparations lovingly and respectfully.
We prepare the ashes in our biodegradable urn, and the certificate of cremation. Options for urns or keepsakes are available in our shop.
See Shop
8. Going Home
Your beloved is ready to go home and be with you again, forever.
Your pet will be ready to go home the day after we receive your reply to our email, except Sundays, between 1-5pm. Our cut-off time for replies is 7pm. We will confirm by text or email.