Many families tell us the same thing: “I just want to know my pet was treated with dignity.” It is the most important question, and it deserves a complete and honest answer.
This is exactly what happens when you entrust your companion to Green Meadows, from the moment you reach out to the moment you bring their ashes home.
Step 1: You Contact Us
Everything begins when you go to Arrange Pet Cremation or message us on Facebook. We reply within 2 business hours (Monday to Saturday, 9am to 5pm).
We ask a few gentle questions, such as your pet’s name, species, and weight, and we agree on an appointment time. Weight determines the cost of the service, which you can find on our pricing page.
Step 2: Drop-Off
Bring your pet to our facility in Bacolod at your scheduled appointment time. If your pet did not pass from an infectious illness, you are welcome to a 30-minute send-off in our private Send-off Hall before the cremation begins.
Some families bring a favourite toy or blanket to place with their pet. You are welcome to do this. While these items may not appear in the final ashes, many families find comfort in knowing their pet had something familiar with them.
When you are ready, our team receives your pet with care and respect.
Step 3: Individual Private Cremation
Your pet is placed alone inside our crematory. At Green Meadows, we only perform individual cremation. Your pet is never cremated alongside other animals.
High temperatures rapidly reduce all organic matter through a process called oxidation, and all water and bodily gases are safely released through an exhaust system. The cremation itself takes a minimum of 2 hours, depending on the size of your pet. What remains are bone fragments.
For safety reasons, we do not allow witnessing of the cremation or entry into the incinerator room.
Step 4: Processing the Ashes
Once the cremation is complete and everything has cooled, our team carefully removes your pet’s remains.
Metal implants such as screws or titanium plates survive the process and are removed from the ashes before they are returned to you. Microchips melt into the ashes. Collars and other foreign objects are identified, dated, labeled, and stored at Green Meadows. They are disposed of unless you ask for them to be returned.
The bone fragments are then carefully processed into a fine, dense powder, pale to dark grey and similar in texture to fine sand. These are your pet’s ashes.
Step 5: Return of the Ashes
Your pet’s ashes are wrapped carefully and placed in a complimentary biodegradable urn. We notify you as soon as they are ready, and you can collect them as early as the next day.
When you pick up your pet’s ashes, you can be completely certain that what you bring home belongs to your pet, and only your pet.
What You Can Do With the Ashes
There is no single right answer. Families across Negros Occidental choose to:
- Keep the urn at home, beside a photo
- Scatter the ashes at a meaningful place, such as a favourite walk, a garden, or the sea
- Place a portion in a memorial keepsake to keep close
- Plant them with a tree or flowers in their memory
Whatever feels true to the bond you shared is the right choice.
A Note on Transparency
We share this process in full because we believe you deserve to know exactly what happens to your pet. Grief is hard enough without uncertainty about their final care. If you have a question we haven’t answered here, our FAQs page covers many more, and you are always welcome to ask us directly. We would rather answer a difficult question honestly than leave you wondering.
Arrange Pet Cremation | Message us on Facebook | 0969 050 4225
Green Meadows Pet Aftercare | Bacolod City | Monday to Saturday, 9am to 5pm, by appointment
